Customer Service Policy

OAK Architects is committed to providing friendly, helpful customer service as well as the creative time managed design schedules. 

We achieve this by: 

  • Promoting a customer service leadership culture 
  • Consistently seeking to add value to our customers 
  • Managing our customers’ expectations to maximize satisfaction 
  • Working cooperatively with other business areas for the benefit of our customers 
  • Always meeting customer expectations and honoring all commitments made to customers 
  • Providing good customer service in a safe and cost effective manner 
  • Continually monitoring our service and recommending improvements 
  • Providing employees with the extra skills and information they need to deliver good customer service 
  • Recognizing and rewarding employees for exceptional customer service 

We are deeply committed to fostering a customer-focused service culture at all levels in OAK Architects. The Partners are responsible for the implementation of this policy.

 
 

Who's Online

We have 15 guests and no members online

Follow us

twitter | facebook | linkedin | Youtube

Staff Menu

 
 
 
 

copyright 2012 | www.oakarchitects.co.ke | all rights reserved