Customer Service Policy

OAK Architects is committed to providing friendly, helpful customer service as well as the creative time managed design schedules. 

We achieve this by: 

  • Promoting a customer service leadership culture 
  • Consistently seeking to add value to our customers 
  • Managing our customers’ expectations to maximize satisfaction 
  • Working cooperatively with other business areas for the benefit of our customers 
  • Always meeting customer expectations and honoring all commitments made to customers 
  • Providing good customer service in a safe and cost effective manner 
  • Continually monitoring our service and recommending improvements 
  • Providing employees with the extra skills and information they need to deliver good customer service 
  • Recognizing and rewarding employees for exceptional customer service 

We are deeply committed to fostering a customer-focused service culture at all levels in OAK Architects. The Partners are responsible for the implementation of this policy.


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